Policy and customer review
Maintain the approved KYC rule basis and organise customer checklists, beneficial-ownership information and due-diligence exceptions around it.
Customer & financial crime
KYC, CKYC & due diligence
Manage customer due diligence, periodic reviews and registry outcomes with evidence at every step.
PURPOSE & PRACTICE
Give every due-diligence decision a reviewable trail.
Customer due diligence brings together documents, ownership information, risk assessments and periodic review. An unresolved item should remain visible with an owner and a reason, rather than disappear into an onboarding checklist.
The KYC and CKYC module connects policy configuration with customer-operations controls and review records. Teams can organise the evidence for their decisions while keeping external verification and registry outcomes distinguishable from internal completion.
Built around the work of
- KYC operations
- Branch and onboarding teams
- Compliance reviewers
CAPABILITIES
What you can manage.
Risk and periodic refresh
Document risk categorisation, enhanced-due-diligence review and re-KYC follow-up. Preserve the reason and evidence for a decision when a customer’s circumstances change.
CKYC preparation and response tracking
Coordinate record preparation, quality exceptions and response evidence. Separate an internally reviewed record from one accepted through the applicable external registry process.
FROM INPUT TO OUTCOME
A practical path through the work.
Establish the requirement
Confirm the customer type, product, applicable policy version and required verification inputs.
Resolve the review items
Examine missing documents, ownership questions and risk exceptions with the authorised reviewer.
Retain the outcome
Record the internal decision, any external response and the next review requirement with supporting evidence.
YOUR INSTITUTION, YOUR SCOPE
Relevant to banks and NBFCs.
BANKING INSTITUTIONS
For banks
Align branch and central operations to the bank’s customer segments, channels and review responsibilities. Keep policy approval separate from completion of an individual customer case.
Explore banking workflows ↗NON-BANKING FINANCIAL COMPANIES
For NBFCs
Configure the due-diligence process for the NBFC’s lending products, onboarding channels and customer types. Third-party collection of documents still needs an institution-owned review path.
Explore NBFC workflows ↗Scope and implementationVerification and screening providers remain external. CKYC transport uses the institution’s validated portal or SFTP process; KYC completion and registry acceptance are separate outcomes.
INSIDE THE MODULE
KYC policy review workflow
A view from the actual application, with the current module navigation. Open the screenshot to explore it in full.
The policy-and-rule workspace illustrates reference review stages and ownership. This is a policy workflow screen, not a display of private customer identity documents.
Reference bank environment · Captured 12 October 2026SEE THE ESSENTIALS · APPROVED MEMBERS
Inside the workflow in one minute.
Actual app screens, clear narration and optional captions. Choose a film to watch with your approved member account.
01:00 APPROVED MEMBERS
Customer & financial crime
KYC & CKYC
Explore controlled customer intake, verified evidence, risk and screening, registry responses and continuing review.
Watch in one minute ↗SUPPORT THE CONCLUSION
Evidence to keep together.
- Applicable KYC policy and checklist version
- Document and beneficial-owner review support
- Risk decisions and exception approvals
- CKYC response and periodic-review records
PRACTICAL QUESTIONS
Before you put it to work.
Are identity checks and screening performed automatically?
External verification and screening services are separately configured and scoped. A workflow status alone is not evidence that an external verification or screening has been completed.
Does completing KYC mean CKYC registration is accepted?
No. Internal due-diligence completion and registry acceptance are different outcomes. Retain the relevant external response through the institution’s approved CKYC transport process.
LEARN THE SUBJECT
Educational reading.
Financial crime & conduct8 min read
KYC, CKYC and customer due diligence across the lifecycle
Keep customer understanding current from onboarding to periodic review.
Read article ↗CONNECTED WORK